Privacy Policy

GDPR DATA Privacy notice for www.cambridgepunting.co
This is the privacy notice of LIGHT BLUE HOLDINGS LTD (trading as Cambridge Punting.

This privacy notice lays out how to treat your personal data when you use our website and service.
1 PRIVACY NOTICE PURPOSE
2 THE PERSONAL DATA WE COLLECT ABOUT YOU
3 HOW WE COLLECT YOUR PERSONAL DATA
4 HOW WE USE YOUR PERSONAL DATA
5 WHO WE SHARE YOUR PERSONAL DATA WITH
6 INTERNATIONAL TRANSFERS
7 DATA SECURITY
8 DATA RETENTION
9 YOUR LEGAL RIGHTS
10 CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11 QUERIES, REQUESTS OR CONCERNS
12 WHO WE ARE AND IMPORTANT INFORMATION

1 PRIVACY NOTICE PURPOSE

To provide information on how your data is collected and whether it is retained when you use our website, purchase a ticket or contact us. This site is not aimed at or intended for children and we do not knowing collect any data relating to children.
Data controller(s)
Light Blue Holdings trading as Cambridge Punting is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice). Our contact details are 30 Milton Road, Cambridge, CB4 1JY, info@cambridgepunting.co 01223 782 303
Third-party links outside of our control: Our site includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data is any information about an individual from which that person can be identified. For more information see: Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows
• Identity Data includes: Full Name
• Contact Data includes: Billing Address, Email Address and Contact phone Number.

Additionally, we collect, use and share Aggregated Data, examples are statistical or demographic data for any purpose. Aggregated Data can be derived from personal data but by law is not considered personal data as it does not directly or indirectly reveal your identity.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:
You may give us your name, address, email address and phone number by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you
• Purchase a tour
• Send us a contact form via the website
• Send us an email
• Call us with an enquiry
• Contad tus via social media

4. HOW WE USE YOUR PERSONAL DATA

Your personal data will be use in accordance with the law in the following ways:
• Performance of Contract This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate Interest This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Comply with a legal or regulatory obligation This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We collect your personal date when you booking a punting activity with us or contact us
Types of data: Identity, Contact details and Billing details (full billing details are not retained by us – all payment are completed by a third party).
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. Please note if you disable or refuse cookies, some parts of the website may not function correctly.
Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
• Providers – Where a third-party activity such as a walking tour or picnic has been purchased we will pass your name and contact details to the activity supplier.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for SEVEN years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in the performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

What we may need from you;
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

This version was last updated on 19th December 2023 and is the first version.

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Cambridge Punting on 01223 782 303 / info@cambridgepunting.co

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office
on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.