FAQs

Join us on the River Cam in Cambridge for a unique Punting Tour.

Tour Duration – How long does a tour last?

Our tours last between 45 mins – 50mins, depending on boat traffic on the river. Longer tours can be arranged.

Refunds

Private punting tours cancelled more than 48 hours in advance are eligible for a 70% refund or can be rescheduled within the next 6 months. Please note, if the rescheduling date is more expensive the difference will need to be paid. If the new date is less expensive no refund will be made. If only a 30% deposit has been taken this will be retained.

Private punting tours cancelled within 48 hours will not be refunded but can be rearranged for a fee of £15 plus (plus the difference if the new time/date is more expensive) up to 24 hours before departure.

Shared tours are booked for a specific time and date. If you are unable to attend on the date/time booked and give us at least 24 hours’ notice we can exchange your tickets for another date. (charges will apply if a more expensive date/time is selected, no refund will be due if the new time and date is less expensive).

What are your opening hours?

We are open from 10am until 5pm, we do stay open later than 5pm in the high season June, July, August and weekends in September. The first tour doesn’t necessarily depart at 10am, as we have to gather customers for the boat. If the day is raining heavily, there are extreme winds, or the river is running very fast due to previous heavy rains we may have to close on the advice of the River Management body. In inclement weather please call us to check if we are open.

Can we give punting a go ourselves during the tour?

It depends on a few factors:

Who else is in the boat.
How far away are you sitting from the guide.
How busy the river is.
How long the tour has been out already – the guides get into trouble if they take too long!!
It is usually ok, please do ask if you are interested, but allow the chauffeur to decide if it is suitable.

What if it rains?

Well, if it’s just a little light rain we’ll just go anyway. We’ve got umbrellas and blankets so you’ll be just fine. If it’s a torrential downpour whilst on a tour, we will stop under a bridge and wait until it stops. If you have a ticket already you can go another day – rearrange your ticket with the cashier.

What if I can’t make my booking/ I’m running late?

If you’ve made a booking we expect to see you, however, if there’s a problem please do give us a call.

Refunds are given up to the day before the booking. Please call for details on refunds.

If you are running late we will try and accommodate you – however we have full bookings schedule typically and therefore can wait a max of 10 mins for customers who are running late, as any delays beyond that effect the rest of our schedule. We will try and rebook you if our day allows for that. Please call us as soon as you know there is a delay.

Do you do self-hire?

No.

Do you accept credit cards?

Yes.

Can I just turn up?

Yes, our small independent operation operates most days throughout the year. We always have staffed based on Quayside – by the river. If you cannot see anyone, there, then we have a cashier’s desk further down Quayside with the orange umbrella, with a member of staff permanently stationed there to answer any queries, take bookings, or sell you a ticket there and then.

Do I get a ticket?

Whether you book online or at our Punt Station you will, of course, get a ticket.

 

Can I bring my own food and drink?

Of course you can, that’s no problem at all. We are happy to recommend places to buy food to bring along in the vicinity, or, we can of course, arrange it all for you.

Can we decorate the punt?

You are very welcome to decorate the punt yourself or ask us to do it for you. We do need a bit of warning of course. It is harder to decorate the boat on a busier day as there is a shorter turnover time between tours.

What days are you open?

Every day except Christmas Day.

Is it safe for children?

YES. There is no minimum age and we can provide life jackets upon request.

Can we leave a bag, pram or stroller somewhere before we go?

They can be loaded onto the punt with you – space/capacity allowing. Or you can leave them with our cashier.

Should I tip the guide?

There is no obligation to tip whatsoever, however, if you’ve enjoyed yourself it is common to tip.

How difficult is it to go on a punting tour?

If you can sit on the floor and get back up again (even with a bit of help) then you will be just fine.

Is there disabled access?

Unfortunately we can’t wheel a chair onto a punt but it is possible to lift someone into a punt.

Are the tours always return or can you go one way?

Our tours are a return trip from our landing stage on the corner of Jesus Green.

Customer Reviews

Tyrrell's Punting
4.8
Based on 71 reviews
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Stephanie DagesseStephanie Dagesse
13:44 30 Sep 22
We took a tour on a Monday afternoon in autumn and had Patrick as our guide. He was great!! He was a wealth of knowledge, telling tons of anecdotes and interesting facts. He answered all our questions and made us laugh. We cruised easily through the river without bumping into anyone or anything. He was an expert punter! I would highly recommend this company, but also would recommend Patrick specifically! 👍
Lara GLara G
10:54 07 Aug 22
The price is a bit steep, even after a little negotiating but in spite of this we had a lovely time. We went on a shared punt of 4 rows of seats, we used one row - 2 adults and 2 children (10 & under) which was comfortable for us. The guide was very knowledgeable and made the tour worthwhile, I think you would lose a lot without this. We could sit back, relax, enjoy the scenery and architecture along with the history. 45 minutes was perfect timing... Just about when the youngest had had enough.
G. QayyumG. Qayyum
19:32 17 Jul 22
Scenery is stunning but boat experience and service was poor. Put aside the charming and well cultured Cambridge students, the boat was extremely hard to manoeuvre and staff on other boats were making fun and unwilling to help. We needed special assistance to get on and off but didn’t get it. Diabolical!. Add to that the crazy price of £270 for a guided boat or £50 for 90 mins of self pilot and it’s not worthwhile. Try canoeing or paddle boating elsewhere. You’ve been forewarned!
Patrick Van calckPatrick Van calck
19:03 31 May 22
A big price but they give you a massive reduction (part of the act to lure tourists, I'm sure). Very beautiful boat trip along Cambridge waterside. Friendly punter who knew his stuff and gave plenty of explanation. With the 'reduction' it's worthwhile though.
Anoj ThabrewAnoj Thabrew
08:14 20 Apr 21
It was a wonderful experience to go on punting in Cambridge. Our rider Eton was very good at explaining and describing places. It was 45 minutes boat ride.Worth for the price
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