Cambridge Punting terms and conditions.
These terms and conditions outline the rules and regulations for the use of Cambridge Punting’s Website and services, (https://www.cambridgepunting.co/) owned by Light Blue Holdings Ltd, trading as Cambridge Punting. All agreemens are between ‘you’ and Cambridge Punting.
Bookings
All bookings made between ‘you’ and Cambridge Punting are subject to availability.
Cambirdge Punting reserves the right to withdraw a product at any time. In this case you will be given the choice of an alternative product or equal or higher value or a full refund.
All direct bookings are for a specific departure time. Late arrival will result in a missed (shared) or shortened (private) tour.
If you have booked via a third party bookings you contact the office to prebook a departure time. Arriving at the river without prebooking your departure time may result in a long wait time.
Payment
Payment is made in full when booking via cambridgepunting.co. Please contact us to reuqiest to pay a 30% deposit via invoice (paid online, voer the phone or via bank transfer). In this case the full balance payment is required 2 weeks before the booking date.
Access
Due to the historic nature of the river there is limited disabled access. Despite this we aim to accommodate disabled customers wherever possible. Please contact us to discuss the options further.
Cancellations
Private Punting Tours:
Cancellation more than 48 hours in advance: 70% refund, reschedule or creidt note valid for 6 months.If rescheduling and new date is more expensive balance payment will be due. If new date if less expensive no refund will be issued. Creidt note is valid for amount paid and can be redeemed off next purchase.
(If only a 30% deposit has been taken this will be retained.)
Bookings cancelled within 48 hours will not be refunded but can be rearranged for a fee of £15 plus (plus the difference if the new time/date is more expensive) up to 24 hours before departure.
Shared tours:
Shared tours are booked for a specific time and date. If you are unable to attend on the date/time booked and give us at least 24 hours’ notice we can exchange your tickets for another date. (Charges will apply if a more expensive date/time is selected, no refund will be due if the new time and date is less expensive).
Picnics/Drinks/Extras:
Must be paid in full in advance and are non-refundable or exchangeable within 14 days of the booking date. 70% refund available before this time frame.
Additional Services:
Including (but not limited to) Walking Tours, Cocktail Making, Wine Tasting and Scavenger Hunts are non-refundable within one month of the booking date. 70% refund or reschedule if cancelling more that one month in advance.
COVID-19 – If anyone in your party receives a positive COVID-19 test result you are eligible for a full refund or reschedule (if the new time & date is more expensive then the difference will be due) as long as you meet the following criteria:
- You must alert us by 9 am on the day of your booking.
- You must provide proof of a positive PCR test result or positive LFT result which has been uploaded to the NHS website.
For more information see the COVID-19 page.
Late Arrival
You will not be eligable for a refund if you miss your tour due to late arrival.
Private Tours: Your punt is reserved for a specific time late arrival will result in a missed or reduced tour time. If you know you will be late please contact Lets Go Punting as soon as possible to let us know.
Shared Tours: Late arrival will result in a missed tour.
Non-Appearance
If you fail to show up for your tour without letting us know no refund or rescheduling will be applicable.
Behaviour
If you or anyone in your party arrives intoxicated or behaves in an agressive or intimidating way towards our staff or customers we reserve the right to refuse you entry to the punt.
Alcohol sales
We operate Challenge 25 policy for our alcohol sales in accordance with the Licencing Act 2003. Please ensure you bring a valid ID if you look under 25 years of age. Valid forms of ID are Passport, Driving Licence and PASS ID.
Alcohol sales are limited to one bottle of wine per 2 adults or 3 x beers, ciders, spirit & mixers.
Bad Weather
You cancel with at least 48 hours notice: Reschedule or refund minus a 30% non refundable deposit. Food/drinks/extras; No refund. You will be able to collect these extras and take them away with you. .
You cancel without providing notice or do not contact us: Payment is retained. If you wish to reschedule an additional 30% will need to be paid.
We cancel: Full refund for your punting tour. Food/drinks/extras: No refund. You will be able to collect these extras and take them away with you.
Safeguarding
All under 16’s must be accompanied by a parent or adult in the role of “loco parentis” to go out on a river tour with us.
Delivery
Online booking confirmation constitutes your ‘ticket’. Please print out your booking confirmation or be able to show it on a smart phone or tablet at our check in desk. Gift vouchers will be emailed. Any purchases made by bank transfer or phone will be emailed a booking confirmation ‘ticket’. Confirmation can be send via post where specifically requested. In the case of lost confirmations/tickets these can be-reissued in advance of the tour date.
Cookies
We employ the use of cookies. By accessing cambridgepunting.co, you agree to the use of cookies in agreement with Cambridge Punting’s Privacy Policy.
Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.
We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. This includes cookies which allow you to purchase tours on our website.
- Analytical/performance and targeting cookies. These allow us to see how users navigate our site and the volume of traffic we receive.
- Functionality cookies. These allow us to see if you are a new or returning visitor.
Please note that third parties (such as search engines, advertising networks and web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site and may not be able to complete a purchase.
Payment Processing
Payments are processed by a thrid party (Checkout / Paypal / Stripe). We dot receive/retain or capture full card information.
License
Unless otherwise stated, Light Blue Holdings own the intellectual property rights for all material on cambridgepunting.co. All intellectual property rights are reserved. You must not:
- Republish material from cambridgepunting.co
- Sell, rent or sub-license material from cambridgepunting.co
- Reproduce, duplicate or copy material from cambridgepunting.co
- Redistribute content from cambridgepunting.co
Cambridge Punting reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or are a breach of our Terms and Conditions.
You hereby grant cambridgepunting.co a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Your Privacy
Please read Privacy Policy
Service Information
All tours are carried out by Light Blue Holdings (trading as Cambridge Punting). Company Number: 11675530
Office & Registered address: 30 Milton Road, Cambridge, CB4 1JY.
These terms and governed by English law.